Customer Support

📞 Contact Us

Toll FREE: 800-219-2614

Email: peter.york@reliableserviceco.com

Hours: Mon–Friday: 6–10pm | Saturday: 6am–10pm | Sunday: 6am–10pm

Cancellations

Upon acceptance of an estimate for service, ordering and shipping procedures are set in motion which cannot be reversed. Reliable incurs costs for shipping, handling and restocking fees. Therefore, a deposit is required prior to ordering special order parts. An estimate as required (Section 9844 of California Business and Professional Code) for repairs shall be given to customer by Reliable in writing, and it may not charge for work done and parts supplied in excess of the estimate without prior consent of the customer. Where provided, Reliable may charge a reasonable fee for services provided after determining the nature of the malfunction. For additional details, contact the Bureau of Electronic Appliance Repair, Dept. of Consumer Affairs, Sacramento, CA. 95814.

Warranty

Unless otherwise noted, parts are warranted for 90 days and labor related to this repair warranted for 90 days under conditions of normal household usage. Refrigerant charges are excluded from warranty. Except as provided for above, there is no warranty or guarantee of merchantability of fitness for a particular purpose or of any other kind, expressed or implied. We do not, of course, make any guarantee with respect to parts not supplied or replaced by us. If repairs become necessary due to defective parts from a third party, they will be charged separately. Warranty applies to normal business hours and service area. Recall appointments are scheduled according to availability, excluding Sundays. We do not guarantee against loss or damage to food or clothing.

Disputes

We want you to be totally satisfied! If for any reason you are dissatisfied with the service provided, and cannot resolve the dispute through your local dispatch office, please email us at: